Frequently Asked Questions
Everything you need to know about our innovative garden and garage tools.
What is the standard shipping time for Giraffe Tools US orders?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location within the United States.
Does Giraffe Tools offer a warranty on retractable hose reels?
Yes, we offer a 2-year limited warranty on our retractable hose reels and pressure washers, covering manufacturing defects and hardware failures under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.
Can I replace the hose inside my retractable reel?
While our high-quality hybrid hoses are built to last, they are replaceable. We provide detailed video guides and customer support to assist you with the replacement process.
Are Giraffe Tools products weather-resistant?
Yes, our products are designed with UV-resistant casings and weather-proof materials to withstand outdoor conditions, though we recommend storing them indoors during extreme winter temperatures.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Affirm for larger purchases.